Legal
Privacy Policy
Last updated: September 22, 2026
1. Who We Are
Travel FareX ("Travel FareX," "we," "us," or "our") is an independent travel-planning and lead-generation service. We operate as a primary legal entity registered in India and provide travel concierge and planning services primarily to customers located in the United States, Canada, and internationally.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
2. Information We Collect
We collect personal information that you voluntarily provide to us, as well as data gathered automatically when you interact with our website and services:
- Directly Provided Information:
- Contact Details: Name, email address, phone number, and physical mailing address.
- Trip & Travel Preferences: Destination, travel dates, budget, travel style, group size, passenger details, and specific travel requests.
- Communications: Records of inquiries, emails, phone calls, live chat messages, and feedback submitted to our team.
- Automatically Collected Information:
- Technical & Usage Data: IP address, browser type, operating system, device details, referring URLs, pages viewed, time spent on pages, and clickstream data collected via cookies, pixel tags, and web beacons.
Note: Travel FareX does not directly collect or store full credit card numbers or sensitive financial payment data on our servers. Any payment processing is handled through secure, PCI-DSS compliant third-party payment gateways.
3. How We Use Your Information
We process your personal information for the following business and commercial purposes:
- Service Fulfillment: To process your trip inquiries, generate travel estimates, and connect you with independent travel specialists and suppliers to fulfill your bookings.
- Customer Communication: To follow up on inquiries via phone, email, or SMS/text messaging regarding your travel requests or account updates.
- Service Improvement: To analyze website performance, improve user interface, optimize our marketing campaigns, and develop new travel products.
- Legal & Safety Compliance: To enforce our terms, prevent fraudulent transactions, protect against security threats, and comply with applicable laws, legal processes, and regulatory reporting requirements.
4. Sharing & Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties for monetary consideration. We share information only under the following circumstances:
- Travel Suppliers & Partners: We share necessary trip details with independent travel agents, consolidation partners, airlines, hotels, tour operators, and destination management companies strictly to quote and fulfill your travel requests.
- Third-Party Service Providers: We utilize trusted service providers (including customer relationship management (CRM) platforms, cloud hosting providers, email and SMS gateways, and analytics engines such as Google Analytics and Meta Pixel) who process data strictly under our instructions and confidentiality obligations.
- International Data Transfers: Because our core operating entity is based in India and our customers reside in the United States, Canada, and elsewhere, your personal information will be transferred to and processed in jurisdictions outside your home country. These countries may have different data protection laws than your home state or province.
- Legal Obligations & Protection: We may disclose data if required by law, subpoena, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to operate our website efficiently and to analyze web traffic.
- Essential Cookies: Necessary for basic website performance and navigation.
- Analytics Cookies: Help us measure site visitor interaction and performance metrics (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign conversion effectiveness (e.g., Meta Pixel, Google Ads).
You can control or disable non-essential cookies at any time through our website's cookie consent banner or by adjusting your web browser settings. Disabling essential cookies may impact certain functionality of our website.
6. Regional Privacy Rights (US & Canada)
A. US Residents (Including California - CCPA/CPRA)
If you reside in California or states with comparable consumer privacy laws, you have specific rights regarding your Personal Information:
- Right to Know / Access: The right to request information about the categories and specific pieces of personal data we have collected about you over the past 12 months.
- Right to Delete: The right to request the deletion of personal information we have collected, subject to certain legal exceptions.
- Right to Correct: The right to request correction of inaccurate personal information.
- Right to Opt-Out of Sale/Sharing: We do not sell personal information for monetary value. To the extent that cross-context behavioral advertising via cookies is defined as "sharing" under California law, you may opt-out by managing your cookie preferences.
- Non-Discrimination: You will not receive discriminatory treatment for exercising any of your privacy rights.
To exercise your US state privacy rights, please submit a request to privacy@travelfarex.com or call us at +1 (603) 699-0904.
B. Canadian Residents (PIPEDA)
If you are a resident of Canada, your personal information is handled in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Consent: We collect, use, and share your personal data only with your express or implied consent, which you may withdraw at any time subject to legal or contractual restrictions.
- Access & Accuracy: You have the right to request access to the personal information we hold about you and to challenge its accuracy and completeness.
7. Data Retention & Security
- Data Retention: We retain personal information for as long as necessary to fulfill the operational purposes for which it was collected (such as managing trip inquiries and customer support), or as needed to meet legal, accounting, tax, and reporting obligations. Lead and contact records are typically retained for up to 36 months from your last interaction unless a longer retention period is required or permitted by law.
- Data Security: We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure.
8. Contact Us
If you have questions, comments, or privacy rights requests regarding this Privacy Policy, please contact our Privacy Compliance Team:
